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These general conditions are those of CONCEPTE DE MODA CHENE SLU, CONCEPT’MOD, whose head office is located at 3 CARRER PÈRE D’URG, EDIFICI BANC SABADELL AD200 PAS DE LA CASA in the PRINCIPALITY OF ANDORRA. CONCEPT’MOD creates, designs, manufactures and markets worldwide articles of luxury leather goods, covered with the MARIE CHENE brand. The purchase of products offered on the website (hereinafter the Site) and by telephone is subject to these general conditions of sale.

Article 1 – Acceptance of the general conditions of sale

The products are sold to end customers who are natural persons, acting for strictly personal and foreign to any commercial activity, thus excluding any reseller or any intermediary acting in the name and on behalf of resellers. If you are not an end customer, we invite you to contact the “customer relations” section and refrain from entering into commercial transactions on Therefore, the customer affirms and declares that he acts as a consumer and that he has no intent to resell the products for commercial purposes. The client certifies having the legal capacity to enter into the commitments provided for in these general conditions of sale During each purchase on the site, the customer must indicate his acceptance of the general conditions of current sale by clicking on the “pay and place order” button. These conditions are can be consulted before and when confirming the purchase in the legal notice section. CONCEPT’MOD may update and modify these general conditions of sale at any time. The conditions applicable to the sale of the products are those in force at the time of conclusion of the sales contract.

Article 2 – Orders

Orders for CONCEPT’MOD products can be placed by telephone or via the website. When orders for bespoke products cannot be placed through the site, CONCEPT’MOD offers its customers wishing to order special items to contact us in the Personalization / Tailor-made section where an advisor will contact you. The customer chooses the products he wishes to order within the limit of the quantities indicated in article 3 below. The products are added to his “basket”. On the site, the customer can modify his “basket” by deleting selected products, modifying the quantities chosen or adding other products. Once the customer validates his basket, he can either identify their customer account with their e-mail address and password, or create an account if they do not yet have an account by confirming their name, home address, e-mail and telephone when his order. Registration will be effective once confirmed via a confirmation email by CONCEPT’MOD. The modification of the address cannot take place once the order has been placed, it will be possible during the next order. Further information on the processing of the customer’s personal data is available in the “privacy protection policy” section. The customer must keep his identifiers and passwords safe and not reveal them to third parties. In the event of loss or theft or any fraudulent use of their account, customers must inform CONCEPT’MOD immediately. CONCEPT’MOD cannot be held liable for direct or indirect damage caused by fraudulent access to the account and the site and the impossibility of accessing it.


Confirm your order:

The customer must validate the delivery method and complete the information necessary for the correct dispatch of the order: – email – full name – address – Postal code – city – Phone Number – Delivery method – shipping country – billing address – choice of a payment method and payment information A customizable card can be included with a gift order. When all this information has been entered and validated, information such as the price of products, shipping costs and estimated delivery date will be communicated. An order firm of the products put in his basket by the customer is obtained by clicking on the button “pay and placing an order”. The knowledge and acceptance of the general conditions of sale and the privacy policy is required to place order. In the case of a personalized order, the order will be definitively validated after receipt by the customer of an invoice paid by bank transfer which will trigger the shipment.

Confirmation of the order by CONCEPT’MOD


When the customer has completed the steps seen in the Order Receipt article. The customer accepts the use of electronic mail for order confirmation by CONCEPT’MOD. The sales contract is deemed to have been concluded when the products that the customer has ordered are dispatched and the customer has received a separate e-mail from CONCEPT’MOD informing him of the dispatch of his order. In the event of payment by credit card, the sales contract is concluded at the time of the debit of the customer’s credit card in accordance with the terms of Article 6 hereof, and this even if the debit of the customer’s credit card takes place before the dispatch of the order or before acceptance expressed by a other way. When paying by Samsung Pay, Union Pay, Apple Pay or Apple Pay Express, the sales contract is deemed concluded when the customer confirms his order on the Samsung Pay, Union Pay, Apple Pay or Apple Pay Express. The order number, the total amount of the order, information relating to the cost and delivery time, the essential characteristics, the quantity and the price of the products purchased are indicated in the acknowledgment of receipt of the order. At the time of shipment of the products ordered to the delivery address chosen by the customer, CONCEPT’MOD sends an e-mail to the latter informing him of the said shipment as well as the collection of the price, as provided for in Article 5 below. The contract of sale is then definitively formed. Proof of the order It is agreed that the e-mails between CONCEPT’MOD and the customer will be authentic between the parties.

Article 3 Availability of products

Product offers are valid within the limits of available stocks. CONCEPT’MOD reserves the right at any time to modify the items offered on the site. The sale is subject to the availability of products in stock, moreover CONCEPT’MOD reserves ownership of the products until payment for the products. If it happens that the products ordered are out of stock because that the site has not been updated, the customer will be informed by telephone or email, and may either order another or cancel his order, which will be refunded.

Article 4 Order refused

CONCEPT’MOD will be entitled to refuse any order if it is made by a customer with whom there is a dispute relating to the payment or the delivery of a previous order if it does not comply with these general conditions of sale.


Article 5 – Product prices – Invoicing

The prices of the products are indicated in Euros all taxes included. The products are invoiced on the basis of the prices displayed on the site at the time of placing your order, subject to availability. CONCEPT’MOD reserves the right to modify at any time and without notice the prices of the articles without affecting the orders already placed by the customer. It is specified that the tax refund service is not available for purchases made on the site. The customer will receive an invoice for his purchases by email.


Article 6 – Terms of payment

Payment by credit card or debit card, payment for purchases can be made by debit card or credit card. The following cards are accepted: Visa, Master Card, American Express, Apple Pay, Samsung Pay, Union Pay. Cards issued by banks outside Andorra must be bank cards. After validation of the bank details by the customer on the site, the latter accesses a secure server operating in SSL mode (128 bits). The transaction is then carried out by the customer according to banking security standards. Authentication is specific to each bank. By communicating his credit card number or his bank details to CONCEPT’MOD both by telephone and on the site, the customer accepts in advance and unconditionally that CONCEPT’MOD proceeds with the secure transaction and authorizes his bank in advance to debit his account in view of the records or statements transmitted by CONCEPT’MOD even in the absence of invoices signed by the holder of the credit card used.

Article 7 – Delivery of products

Products can only be delivered in Metropolitan France, Andorra and Monaco. If the customer wishes to order a product and have it delivered to another country, he must go to the “Customer Relations” section. For security reasons, CONCEPT’MOD will not deliver any order for which the delivery or billing address is a post office box, a hotel, a student residence or a forwarding company. The delivery will take place after the payment of the amount of the order has been registered at the address indicated by the customer during the ordering process. The delivery will take place after the payment of the amount of the order has been fully paid, the maximum period will be thirty days from the date of order. However, in the event of non-compliance with this thirty-day period, you can cancel the order if you have indicated that compliance with the delivery time is an essential condition of your purchase. CONCEPT’MOD will deliver the products ordered by express courier with proof of hand delivery. Delivery costs by express courier with proof of hand delivery are the responsibility of the customer, the amount of these costs being communicated to the customer prior to the validation stage of order. In the event of a delay in delivery due to an event beyond CONCEPT’MOD’s control, the customer will be contacted as soon as possible and everything will be done to minimize the effects of the delay. However, if there is a significant delay, the customer may terminate the contract by contacting CONCEPT’MOD and obtain reimbursement of any product which has been paid for but has not been received. In case of delivery failure after 3 unsuccessful attempts and return of the package to the warehouse, CONCEPT’MOD will attempt to contact the customer. If there is no response from the customer and only if the package has returned without being damaged or torn, CONCEPT’MOD will refund the order and the customer will receive confirmation by e-mail.

Article 8 – Ownership of products

CONCEPT’MOD remains the owner of the products until the customer physically takes possession of the products. The customer does not have the right to resell the products delivered which are the subject of a retention of title except with prior written agreement by CONCEPT’MOD.

Article 9 – Intellectual property rights

The customer is prohibited from reproducing, representing and adapting, directly or indirectly, the Site in any form whatsoever. Any intellectual property right corresponding to a product or an element of CONCEPT’MOD and therefore the MARIE CHENE products such as the brand, images, photos, videos, logos, models whether registered or not, is and will remain the exclusive property of CONCEPT’MOD and MARIE CHENE. Any reproduction, downloading, modification or use of the brand, photos, videos, logos and models of MARIE CHENE distributed by CONCEPT’MOD is strictly prohibited for any reason whatsoever without prior written consent. of CONCEPT’MOD.


Article 10 – Right and period of withdrawal

You as a consumer have the possibility of exercising your right of withdrawal within fourteen days. CONCEPT’MOD’s general return policy provides that the withdrawal period will expire on the fifteenth day following the day of physical receipt of the product(s). Except for made-to-measure items, items considered worn, items whose packaging has been damaged, stained items, and personalized items. The withdrawal cannot apply to these products which have just been listed. Moreover, in the case of a product offered as a gift, the right of withdrawal must be imperatively carried out by the customer and not by the recipient of the gift. In the event of withdrawal, we will reimburse all payments received, including delivery costs, provided that we have received the products in their original packaging and not damaged or worn as seen above. CONCEPT’MOD will reimburse within a reasonable time no later than two weeks after the return of the product to our warehouses. The refund is made using the same means of payment used by the customer for the purchase transaction. CONCEPT’MOD does not provide for any voluntary return policy apart from the consumer’s right of withdrawal or product exchange policy.


Article 11 – In the event of a defect in the products received

The customer has a period of six months from the delivery of the product to request the replacement of the said product provided that this product is not exhausted. If this were the case CONCEPT’MOD would make every effort to repair the product. If the product cannot be repaired, CONCEPT’MOD will offer the customer an alternative to a similar product in a new collection in stock. Delivery costs will be borne by CONCEPT’MOD.

Article 12 – After-sales service

CONCEPT’MOD confirms to its customers that no period of availability of spare parts is guaranteed. CONCEPT’MOD will nevertheless provide its best efforts to satisfy its customers in the event of a request for spare parts.

Article 13 – Product information

The customer must carefully check the accuracy of his selection before confirming his order. While every effort has been made to ensure that the color and patterns of the products whose photos are displayed on the site are faithful to the original products, variations may occur, in particular due to technical limitations and color rendering of each computer’s equipment. CONCEPT’MOD cannot be held responsible for non-substantial errors or inaccuracies in the photographs or graphic representations of the products appearing on the site. In the event of litigation or legal proceedings, only the Court of Andorra will be competent.


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